PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us before placing an order with us.
The website and our Terms and Conditions have been designed for use under English law and within the United Kingdom. In using our website you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. A Contract between Lazy Dogz Limited and the customer for the sale of our products will only exist once we have accepted an order and it has been processed made ready for dispatch. Prices, promotions and availability of goods are subject to change and or withdrawal without notice. A delivery charge may be added to your order value where appropriate. Please see our Delivery Policy below for details.
By placing an order with us you warrant that you are legally capable of entering into a binding contract and you are at least 18 years of age.
CURRENCY ON OUR WEBSITE
All transactions on our website are made in British Pounds Sterling (GBP).
YOUR RIGHTS TO CANCEL
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any we will normally refund payments made by you within 14 days.
SECURE PAYMENT and TAX
Our website is PCI DSS compliant. We use PayPal as our Card Payment Processors for credit, debit and charge cards over the Internet. You can also use PayPal if you prefer. The Payment page is fully encrypted and Lazy Dogz Limited does not handle or keep the complete card data at all. All customers’ card data is stored via major payment gateways into a secure, PCI compliant environment. When making payments online, you can be confident in the knowledge that PayPal offers the latest security and encryption, however if your Credit or Debit Card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your card company is already obligated to take responsibility for the remainder. We will use all reasonable endeavours to help your credit card company and consequently minimise any problems for you. We accept Visa, Mastercard, or your PayPal account, All transactions are shown in £ (GB Pounds Sterling) unless otherwise specifically stated, but you can use US$, and Euros on PayPal.
If you register on our website and/or make a purchase from us you are agreeing to be contacted by us by telephone, email, and post.
Prices quoted on this website are accurate at the time of publication and are shown and quoted in Pounds Sterling (£) and where appropriate are inclusive of the UK sales tax, VAT, at the applicable rate. The current rate of VAT is 20%.
CONFORMITY OF GOODS
We take every care to ensure that the specification and description of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour or colours caused by the browser software or computer system used by you. Fabrics are a natural material and consequently there is always some variance between individual products. All products may vary from the stated sizes and but most of our manufacturers operate with a tolerance of approximately 5% of the stated dimensions.
DISCLAIMER & LIMITATIONS AS TO LIABILITY
Lazy Dogz Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents partners or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Lazy Dogz Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Lazy Dogz Limited or any of its members, agents, partners, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of Lazy Dogz Limited Limited and any other associated company of Lazy Dogz Limited as if references to Lazy Dogz Limited included references to each such associated company." While Lazy Dogz Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Lazy Dogz Limited will not be responsible for any errors or omissions or for the results arising from the use of such information
While Lazy Dogz Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be free of error or interruption and Lazy Dogz Limited will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Lazy Dogz Limited will be neither responsible nor liable for your use of any other websites which you may access via links within this website. Lazy Dogz Limited does not control these websites and is not responsible for them or their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Lazy Dogz Limited.
The entire liability of Lazy Dogz Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Lazy Dogz Limited will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Lazy Dogz Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Lazy Dogz Limited.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
PROMOTIONS & DISCOUNT CODES
Discount or other promotional vouchers or special offers that may be offered from time to time are exclusive and may not be used in conjunction with other offers unless specifically referred to in both promotions.
To find the delivery cost to please add items to your basket and then enter the destination country and post code on the shopping basket page in the "Estimate Delivery" box. The cost varies depending on the size and combination of items, the destination and the time of year.
We guarantee all weekday orders will be dispatched within 2-3 days (usually sooner) but please note that we don't dispatch orders at weekends or on English public holidays. If an item is out of stock the web site will tell you before you order it, errors and omissions excepted. If part of your order is out of stock at the time you order it we will hold all the items in the order for you until everything is available then send it all together. Please advise us if you wish us to rush part of your order to you and please note that this may incur an additional delivery charge.
We use Royal Mail Tracked services (1st Class).
ORDERS WITH FREE DELIVERY
Occasionally we may offer a promotion of Free Delivery to specified destinations e.g "Free UK Delivery for orders over £75.00" If so this will be clearly visible at the Checkout as well as other areas on the web site. Free Standard Delivery will be the lowest cost delivery method and will be by Royal Mail and may need to be signed for. Provided (all) the item(s) is/are in stock we aim to dispatch Free Delivery orders as above, but orders with a paid for delivery method will receive priority, so Free Delivery Orders should be dispatched within 3 working days of order. If an order is out of stock when you order Free Delivery we will honour the free delivery promise even if we dispatch the order after the free delivery promotion ends.
You can exchange or return your items up to 28 days from the date of dispatch*. As long as we receive the returned item in saleable condition as "new" with the original packaging we will arrange a refund or exchange (subject to stock availability) within 30 days. From 28 days to 56 days we can offer an exchange. (If you require a longer returns period please contact us before placing the order and we will do our best to help you.)
* Some items are non-refundable and/or non-returnable.
The following limitations apply: -
- Sale and Bargain section items need to be returned within eight (8) days of dispatch date: they are not refundable after this time but you can exchange them for up to 20 more days
- Bespoke, Custom Made and Special Order and Embroidered Products are not returnable unless Faulty
- Items that have been damaged, marked, soiled with human/animal hair, perfume or other odours are not returnable
Please take care to read our Care Advisory enclosed with your order. If you do not have one please contact us for advice on how to care for your product. We cannot accept items for a refund or exchange if they have been damaged in the wash or in use.
Returning An Item
To return any products to us, please return the item together with the fully completed Returns and Exchanges Form (which comes with your order) and clearly mark whether you would like a refund or exchange. Please pack the items back in the delivery parcel together with any other packaging that may be required to protect it, together with the invoice and send it to:
Lazy Dogz Limited
Items are returned at your own risk so please pack them carefully. Items are returned at your expense unless they are faulty. We recommend items sent to us are sent via an insured/secure delivery method and that you obtain a certificate of posting because we are not responsible for them until they arrive safely with us. If the items returned are Faulty we will refund the delivery cost to you and will also pay you for the cost of posting back to us if within the UK. If you wish to be refunded postage for a Faulty item you must include a receipt for the postage cost.
Please note if the colour etc is wrong and you can see without opening it that you won't want the product then please don't remove it from its packaging as items are easily marked or pick up hair or other fluff which can prevent them from being saleable as new. If we can't sell it as "new" we won't be able to give you a refund. For the same reason please take care that you have checked that you have ordered the correct size before you unwrap the item: please check the dimensions carefully before unwrapping.
Debit/Credit card refunds can only be credited to the same card the order was placed with. If we are refunding you postage costs that were incurred sending an item back to us we will have to send you a cheque.
Copyrights and Trademarks
The contents of these pages (including logos, photographs, pictures, designs, text written and other materials) are the copyright trademark or registered trademark of Lazy Dogz Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
- Copy, print or download extracts of the material, media, copy, design or text on this website for the sole purpose of using this website for placing an order with Lazy Dogz Limited.
- Copy print or download the material, media, copy, design or text on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.