Refund policy

Returns Policy

Lazy Dogz offer a generous 90-day returns policy. Any order can be returned to us for a refund or size exchange, provided the item is returned in its original, unworn condition.

Items must not be marked, damaged or dirty. We recommend trying your footwear on indoors, preferably on a carpeted surface, before wearing them outside. Please return items in their original shoe box with any tags intact.

UK Returns

Inside your parcel you will find a prepaid returns label.

Simply package your item securely, attach the label and take it to your local Post Office. Please obtain proof of postage and keep it safe until your return has been processed.

Refunds

If you request a refund using the prepaid returns label, £2.50 will be deducted from your refund to cover the cost of the return postage.

Original delivery charges are non-refundable.

Once your return has been received and inspected, we'll process your refund as quickly as possible. Please allow up to 28 days during busy periods, although most refunds are completed much sooner.

Exchanges

Need a different size?

UK exchanges are completely free. We'll cover both the return postage and the cost of sending your replacement pair.

If we're unable to fulfil your requested exchange, we'll issue a refund instead.

International Returns

International customers are responsible for arranging and paying for return postage.

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

International orders cannot be exchanged and must be returned for a refund before a new order is placed.

Information to Include

Please include:

• Your name and address
• Order number
• A note confirming whether you would like a refund or exchange

If no instructions are included, we will automatically process a refund, less the £2.50 returns charge.

Returns Address

Mail Order Returns
GRS Footwear
Lunar House
1 Easter Park
Baker Road
Nelson Park West
Cramlington
Northumberland
NE23 1WQ

Faulty or Incorrect Items

We hate it when this happens, but mistakes can occasionally occur.

If your item is faulty, damaged or incorrect, please contact our Customer Services team and we'll arrange a replacement or refund, including any reasonable return postage costs where applicable.

Your Consumer Rights

Nothing in this policy affects your statutory consumer rights.

Purchased from Another Retailer?

We can only process refunds and exchanges for items purchased directly from Lazy Dogz.

If you purchased your footwear from another retailer, please contact them directly with your proof of purchase, as your contract is with the retailer that sold the product.